FAQs | Bait Al Abaya | Luxury Arabian Brands of Abaya & Accessories – BAIT AL ABAYA
WE SHIP WORLDWIDE - FREE DELIVERY ON ALL NIQABS WITHIN THE UK
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FAQ's

1. Where are you based?

We are based in London, United Kingdom and operate as an online business.

2. Do you have a physical store?

No. We are online-only and do not have a physical retail location.

3. I purchased an item directly from Makkah or Madinah. Can I return it to you?

No. We cannot accept returns for items purchased directly from stores in Makkah or Madinah or from any other retailer.
Any issues with those purchases must be handled with the original seller.

4. Do you stitch the logos or apply the crystals yourselves?

No. All items are originally produced by the brands themselves.
We do not stitch logos, apply crystals, or alter products in any way.

5. Are your items genuine and sourced from Saudi Arabia?

Yes. All our items are 100% genuine, imported directly from the respective brands.
We do not stock replicas or imitations.

6. Are the crystals real Swarovski crystals?

Yes. All our brands such as Sharqiaa and Bedoon Essm items that feature crystals are made using genuine Swarovski elements, as supplied by the brands.

7. Do you ship to my country?

Yes, we ship worldwide.
International delivery times and customs charges vary by country. Please refer to our Shipping Policy for full details.

8. How long does shipping take?

Shipping times depend on your location and the shipping method selected.
UK and international delivery estimates can be found in our Shipping Policy.

9. Do you offer tracked shipping?

Tracked shipping is available. Please ensure you select a tracked option at checkout or contact us before dispatch to arrange it.

10. Will I have to pay customs or import charges?

International orders (including EU orders) may be subject to customs duties or taxes.
These charges are the buyer’s responsibility and are set by your local customs authority.

11. Can I return or exchange my order?

Returns are accepted only in accordance with our Returns Policy.
Please ensure you read our Terms & Conditions and Returns Policy before placing an order.

Returns must be requested and authorised before being sent.

12. What if I entered the wrong delivery address?

Please ensure your delivery address is correct and complete at checkout.
If an incorrect address is provided and the order has been dispatched, we cannot be held responsible for lost parcels.

13. How can I contact you?

You can contact us via the WhatsApp number provided on our website or through our official contact channels.